So glad to have a local High Fidelity store I can go into. All staff are very helpful, informative, and non-pushy. They are my go to place for quality audio equipment and they also have superior video reproduction systems.
Now the best part. When my speakers arrived one was scratched during shipping. The manufacturer required sending both back for replacement. Instead of making me wait longer, they sent me home with their floor models so I could enjoy them immediately. When mine arrived, Patrick brought them to my house, repackaged their speakers and set up my new ones. I was thoroughly impressed with this level of customer service. Great experience!
My salesperson Patrick was super helpful. Got to know my musical tastes right away and we listened to a variety of speakers within my price range. He never tried to steer me in a particular direction even though based on our initial conversation he already kind of knew where I would go.
I've never had this good of an experience in any high-end AV store anywhere. I'll be back to see Patrick soon!
From demo, planning, sales and installation the team did a great job. Overall performance was initially close to Five Stars. The reason for Four Stars is that there was an oversight...a remote cable was not planned for to connect my amps with the pre amp, which I would think would be as basic as having power cables. So, I am without the remote cable and the system is not ideally configured. Addendum: They are now FIVE STARS! for the team came in to fix the problem. They are real Pros....
Much improved from the first time I went in. Got what I needed in stock. And even shopped around for a turn table
I've shopped in Listen Up 3-4 times but never bought anything. On this visit I purchased two SVS SB-2000 subs. The reason for my purchase was the exceptional demo experience that Patrick provided. There was no pressure, no BS about unfounded audio theories; it was about identifying the product that met my need and explaining the way my best options differ from each other. This was precisely the right way to move a customer from showrooming to buying, especially for vendors that offer a direct sales alternative.
I want to especially compliment Patrick for his patience and flexibility. My friend and I are both electrical engineers. Patrick didn't elicit this information and we didn't offer it. Selling goods that have detailed technical specifications to guys like us is challenging. Patrick did it just right. He met all our requests. He offered product information but stayed quiet if we weren't being interactive (i.e. We already knew what he was telling us). He even left us alone for periods of time so we could talk to each other unrestrained.
Listenup is a US Electronics Store based in Albuquerque, New Mexico. Listenup is located at 6916 Montgomery Blvd NE, Albuquerque, NM 87109, USA.
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