Worst hospital I have ever went to! The doctors were so cocky and didn’t care about anything. They ask if the medicine would work for me. How would I know? You’re the doctor not me. They acted like they didn’t know anything. Worst customer service I have ever experienced.
Staff was nice when they remembered me. Ct forgot me for 3 hours and now I'm at my primary to get my follow up and I've been here 2 hours waiting for the ER to send over my ct scan. Ridiculous that I'm waiting when I'm not even there.
Best hospital I been too friendly knowledgeable staff. I was in and out they are very quick for being a hospital. I would recommend this hospital and definitely come back if needed. Thanks again.
The guy who checked me in was very sympathetic. When I left, he saluted me. I have no idea what that was about, but it made me laugh. Oh well, just do not take your loved ones to this death trap. Also, I was the ONLY patient in the place. Absolute abysmal example of a failed health care system.
I went to the Lovelace Westside ER late at night due to complications with high blood pressure. The receptionist was extremely professional and checked me in quickly and with a great deal of kindness. After check in, BOOM, things too a turn for the worse. The "doctor" took my blood, put me on an IV, and told me that the results would take 45 minutes. The saline IV was not dripping, it was turned off. 8 hours later, without a single visit from a "doctor" or a nurse, I rang a bell and asked if they could remove the IV so I could go home.
They told me that yes, they would remove it. So I waited, and then was forced to remove my own IV, a bloody mess. I went home.
Don’t bother. I came in for extreme pain and for my new patient visit they did nothing because I was establishing care. After my follow up they said they had to get an authorization for my insurance before they could perform a procedure and they said someone willl call me to schedule once approved and no one called me. Then I called the clinic several days later and they said no one submitted authorization so they can’t see me. They requested auth and then I finally got scheduled for an appointment only for them to cancel on me a few hours later telling me the appointment was never available. I rescheduled for 3:30pm and when I got there was told I could not be seen because they scheduled me for 3:15pm and it’s up to the provider if they want to see me and they do not because I am late. I am so upset because I have been trying to get taken care of and get birth control and I have been getting the run around since August. I would highly recommend you save yourself the headache and go to another specialist because I can’t keep telling my boss that I have an appointment when I don’t. I am truly disappointed with my care and wish I wasn’t referred here because I am pretty sure I would have been taken care of by now elsewhere. Why should anyone wait a month for birth control alone?
Today, I called and asked it they would tell the name of the physician who treated me. They refused, telling me I had no legal right to my own medical records.
Lovelace Westside Hospital is a US Hospital based in Albuquerque, New Mexico. Lovelace Westside Hospital is located at 10501 Golf Course Rd NW, Albuquerque, NM 87114, USA.
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