I took my baby to the ER at around 1:30 am and the staff was amazing. As we got there there was a doctor leaving for the night and she asked us what was wrong we told her the baby had a fever so she went back inside and got her checked out right away, the nurse was amazing and explained everything to us really well, and the girl at the check in helped us a lot with getting our insurance trough since we are from out of state and it's different from the ones here.
While traveling cross country my husband needed emergency care. They were responsive , thorough and competent. Stabilized the problem and got us back on the road. Thank you Lovelace.
I had to go to the hospital for treatment for an accident. They asked me which one I wanted to go to. My insurance only gave me two choices - Lovelace or UNM. I chose Lovelace Downtown and I regret it. When they tried to take blood from me, they had an intern try to do it. He stuck the needle in my arm and wrist so many times I was literally bleeding a puddle on their floor. There were not doctors available, so it took the contracted doctor (on call) about 4 hours to get there to see me. In the meantime, they gave me pain medications and wouldn't let me go to the bathroom. I was also very thirsty and no one would bring me anything to drink. The pain I had was so bad they gave me Ativan just to get me into the MRI chamber because I couldn't lie flat on my back without feeling intense pain. When they finally took me to a hospital room, I tried to rest, but was constantly interrupted by one particular doctor who looked young enough to be an intern. He was trying to be funny in a way like he wanted to show off the staff, and it was really annoying. Nevermind that I am a patient in severe pain. He just didn't seem to take anything seriously, so it was very hard for me to take anything seriously. About about 16 hours, I still had not gone to the bathroom. I asked but nobody would help me. I asked for crutches so that I could get out of bed myself and go, but they told me they didn't have crutches available. A hospital? No crutches? Finally, I somehow got myself out of bed and had to hop to the bathroom because I could not use one of my legs. The hopping made my back hurt so much, but I really needed to go. I could not sleep the entire time I was there because of constant, and what seemed unnecessary, interruptions and noise (a lot of it from that same doctor). The funny thing is that about an hour before my discharge, they had a nurse (or tech) come in and show me where everything was and how to use it (like the call-button, etc). A little too late. I should have chosen UNM Hospital. Little did I know
I wouldn't go to Lovelace for any medical problem, even if I were dying and it was the last hospital one earth. I had a badly broken shoulder, and the ER doctor acted like she had no idea what to do. I was finally sent home with the advice to see my GP as soon as possible. A broken shoulder can't be put in a cast, and I understand that. But I was sent home on a Sunday morning with no instructions and no pain meds and couldn't get in to see my doctor (at Lovelace Journal Center) until days later. Then it took more days to see an Ortho surgeon. I was finally operated on 11 days after I broke my shoulder. Bad, bad medical care.
My 83 year old mother was transferred to Lovelace Downtown from Kaseman with a fractured C2. Lovelace was wonderful! Thanks to all of the wonderful staff on the 9th floor that cared for her. You were always attentive and on top of her care. She was sad to leave you all :) She's at rehab now and we're praying for a full recovery!
Lovelace Medical Center Downtown is a US Hospital based in Albuquerque, New Mexico. Lovelace Medical Center Downtown is located at 601 Dr Martin Luther King Jr Ave NE, Albuquerque, NM 87102, USA.
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