We had a big problem in our home with a broken pipe from our septic tank (yuck as you can imagine). We called Steward's Plumbing and they sent two of their people right away. They were able to find the underground leak with a camera and get the problem fixed in one day. As you can imagine, this sort of problem would have been even worse if Steward's couldn't have fixed it right away. I found their people helpful and courteous and their service was fast and efficient. I would definitely use Steward's Plumbing again.
We have a newer home that started having a sewer smell coming up from the shower after it runs for about 20 minutes. They sent a plumber out that did not know what to do and called his boss for ideas. He went on the roof and took a cap off a pipe and assumed that he fixed the problem. Despite the fact that I told him several times that the water has to run for about 20 minutes, he would turn it off after about 5 minutes at the most. He charged us $130 and the problem was not fixed at all. I asked him as I was paying, what if the smell is still there? He said they would credit what I just paid or work it out somehow. Well, the next day the smell was obviously still there. I called the receptionist, asked if they could send a different plumber, and asked about being credited for the money we spent already. She did not want to send someone different and told me they would not be crediting the money we spent (for nothing). She said they would call me back after she talked to them when they get out of their meeting. By the afternoon, no one had called so I called again. She said the guy that worked on it was now out of the office and would give me a call that day. No call. The next day I called again. She said they would call me and I asked if they would be calling that day? She said they would and,of course, no call. By Thursday,I decided to wait and see if they would call. No call. Friday morning, a different receptionist answered the phone, I told her the problem and she simply scheduled a different plumber to come out next week. What really bugged me is that the other receptionist called and left me a message saying that she saw I called and scheduled an appointment with a different plumber and she wanted to make it clear there is no refund or credit and they may have to tear out the wall. She never called me back during the prior 3 days that I tried to get someone else. She didn't listen to my concerns and instead did the opposite of what I had asked. Horrible customer service. Waste of money. Since she called and left me that message, I will be canceling my appointment and using a different company all together. They did not stand by their work.
I am very pleased with the service Stewards Plumbing has provided me. I've used them on several occasions and their work is exemplary. In one case I needed replacement of my passive solar hot water tank & conversion to electric. It was a complex job and the finished product was impressive. They made sure required codes were followed and the new unit was properly secured. In another instance my cooler was winterized and in another they replace a toilet. Each task was completed in a polished and professional manner. Thank you Stewards!
While we have had positive experiences with Steward's in the past and were happy with them, this season they let us down. They missed an appointment that we had scheduled with them, had us wait a week until they showed up for a new appointment, and once they did, they told us we needed a new furnace and that we could not keep it on for safety reasons. They told us they would be in touch about plans to replace the furnace in the next 48 hours. We never heard back from them. I think we will be looking for a new business to meet our plumbing and heating/cooling needs.
We have used Steward's Plumbing for over 5 years now. We bought a home with "boiler in-floor heat" and had never experienced it before. Steward's Plumbing not only started it up but also educated us on how it works, how to set thermostats, and how to light it. We have used them ever since. Punctual, polite, informative, dependable and very willing to work around "the customer's" schedule. We highly recommend them!
Steward S Plumbing Cooling Albuquerque is a US Plumber based in Albuquerque, New Mexico. Steward S Plumbing Cooling Albuquerque is located at 2325 Alamo Ave SE, Albuquerque, NM 87196, USA.
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