Am editing due to initial check in with receptionist. Found out as I called for my receipt that Sonja never transferred the room to my name not input my reward number as she stated she would.
The hotel was clean, but when it comes to the front desk service is very poor. At first when checking in I was willing to say it was the individual. She was rude telling us we booked our rooms wrong, which we book regularly due military travel. When checking out we waited 20 minutes to get a receipt which I still do not have due to no receptionist. Odd thing I ran into an individual putting receipts under the doors as I left my room, asked if he had room 328 and he replied yes but could not give it to me. I told him I would pick up at desk.
The employees are the face of an establishment and should always make customer service a priority.
I've been to this hotel several times since 2014. It's got a great location if you need easy access to I-25 and I-40. The one time there was an issue they compensated me. Very happy with this location.
Great location, just off major roads and variety of places to eat in the area. Staff was friendly. Power had gone out after checking in but was on soon after. AC unit in room was adequate, could have been better. Breakfast was decent variety, pancake maker instead of waffles. Wish they had bacon instead of Turkey sausage for meat protein. Good for one night stay.
The Holiday Inn Express at old town is conveniently located near Explora and the natural history museum. The room was clean and spacious. The staff was friendly and helpful and provided suggestions on locations for dinner. There is a nice indoor pool and hot tub at this location. Breakfast was the standard you'd find at all Holiday Inn Express and they even provided boxes to take a cinnamon bun home in. We've stayed here twice and been happy each time.
Very enjoyable stay good location for events. Property well maintained friendly helpful staff. Only thing not understood is why property is identified as in old town. Old town is a fair distance from property so shouldn't be identified as being in Old Town.
Holiday Inn Express Suites Albuquerque Historic Old Town is a US Lodging based in Albuquerque, New Mexico. Holiday Inn Express Suites Albuquerque Historic Old Town is located at 2300 12th St NW, Albuquerque, NM 87104, USA.
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