Good location! Older rooms. Customer Service needs to be addressed because staff made us feel like an inconvenience when we attending banquet meals.
The hotel is a beautiful property that is visibly not being maintained quite as well as it could be. The amenities are fantastic, as are the atmosphere and staff, but the devil is in the details (as the common phrase states) and some detailed maintenance is needed. Overall, however, I would definitely go back again.
We went out for my birthday and we're really looking forward to it. The last time we had eaten here, our dinner was superb. Not so last night. It was just ok. Our grain salad was very good. There is a very limited menu if you don't eat meat. I was hoping that the fish special would appeal to me but I don't care for swordfish. I had the crab stuffed Scottish salmon which sounded better than it tasted. My husband ordered a ribeye cooked medium that came out rare. The best part of our meal last night was the delicious bread pudding.
The hotel is clean and the beds are very comfortable but that is the only positive attributes. There is limited parking for guests. The bathrooms are tiny. There were no luggage racks in the room and housekeeping didn't know where to find any. We are in an executive room which is a basic hotel room no extra perks for the extra price. There is only one elevator for the tower building, so there is a wait for the elevator. Not everyone at the front desk is nice and helpful. Won't be returning to this hotel in the future.
We held our Wedding Reception recently at the Crowne Plaza. The Event Manager's were GREAT! They were helpful in coordinating our reception and seeing things through. I would give them five stars!! However, we had MANY issues with the reservations from the very beginning. We were told that there was a room block for our wedding, but when guests called they were informed that there was no wedding event with our name. Credit Cards were charged two to three weeks prior to the actual stay with the response of, "It's a busy time of year because of Balloon Fiesta." Fine, but if credit cards were going to be charged that far in advance, they should let the customer know. We have had a few issues as of recent with credit cards being charged double what was quoted for our room block and when we (myself and other friends and family included) have called, we have been blown off as if it is our fault there are issues with being charged. If I could've had our wedding reception there and had our guests stay elsewhere, I would've done that. The reservations and front desk issues have caused more headaches than were necessary.
Crowne Plaza Albuquerque is a US Lodging based in Albuquerque, New Mexico. Crowne Plaza Albuquerque is located at 1901 University Blvd NE, Albuquerque, NM 87102, USA.
Please contact with Crowne Plaza Albuquerque using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Crowne Plaza Albuquerque opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Albuquerque