When asked about getting it fixed I was treated rude by the owner.
Great service and business hours that actually work for busy professionals! Not to mention a convenient location... thanks and keep up the good work!
This has happened on several different times.
I took 17 dress shirts over there since I work at a place with a business professional dress code. Told the gentleman that I needed them cleaned. He responded, "Well, we would wash these wet since that would produce better results and get them cleaner." I was confused. Isn't that what I just asked them to do? I didn't tell him to dry clean, merely said clean.
My most expensive suit had a couple of stains that would never come out. I tried almost every laundry place in the city and they couldn't get it out. Just before I was about to give up i decided to give The Cleaners On Lomas a try. And when i picked up the suit it was as good as new. Would definitely recommend.
A little update to this review that I should have posted long ago: The owner did call and offer to compensate me on some more cleaning, but I decided not to take him up on the offer. I appreciated the effort at regaining my trust and for that I'm adding another point.
They have ruined my shirt by not getting them clean and other garments.
I've been visiting Frank and his staff for almost 15 years. When I first moved to ABQ for my job, I needed someone to keep me looking good. I let The Cleaners wash and press all my shirts and dry-clean all my pants. All these years later, it has paid off - I'm still one of the best dressed at the office! They always get the job done! Go See Frank!!
The pressing quality was uneven and some shirts turned up with mysterious, small black dirt stains here and there. On some the back yokes were warped, as if they had just held the iron there a few seconds.
When asked about what dry cleaning solution they used, I was told "perc" (perchloroethylene, a solution also used for degreasing engines!) by the same gentleman. He must have read the look on my face because that statement was quickly followed with, "Probably the best there is." It's actually pretty bad for your clothes and can leave a faint, unpleasant odor. Fortunately I didn't bring any dry clean only garments there and hope they will eventually make the switch to a more clothing-safe, environmentally friendly solution.
The Cleaners On Lomas is a US Laundry based in Albuquerque, New Mexico. The Cleaners On Lomas is located at 6805 Lomas Blvd NE, Albuquerque, NM 87110, USA.
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