Several trips, phone calls, and notes to the owner (Indy) cumulated with her arguing with me on the phone and refusing to replace the tie. She also stated that she does not want customers that are going to complain. I'm well aware that sometimes things don't go as planned, but I would hope to have them admit their error and correct the situation. That definitely will not happen if they make a mistake here.
Everything was my fault, no concern about keeping the customer, he needed to be right apparently. He was rude and unconcerned, some people probably should find jobs that don't require them to talk to people. I wasn't even asking for a discount or refund, but I did expect to be respected, which was far from how I was treated. We will not be returning....
I was not reimbursed. I was told that it is not their policy to reimburse but that they would clean it again free of charge. I said, "no, I'm sorry, I appreciate that but I don't trust you guys. I'm going somewhere else". Good thing I did. Holy cow thank God I did. Really.
A company and its owner who will not entertain the thought of a simple human error damaging their customer's belongings and who fail to consider ameliorating the situation do not deserve my business, and I certainly hope that others think twice before giving their business to Indy's Cleaners as well.
Upon receiving a call the next day and briefly discussing the damage with Indy, I decided to stop by the shop on the way home from work to try to explain the damage. When I arrived and began discussing the tear, Indy refused to listen to my requests or empathize with my end of the issue. I was told that the manufacturer made an error by producing an easily torn seam, and that Indy was "200% certain that it was impossible for this to have happened at her shop". She did not consider for a moment that a chance error may have occurred during the cleaning process that had rendered my slacks damaged. Indy told me she would not fix my pants, and reiterated that it was simply impossible for this to have happened at her shop, denying the outright most likely explanation for my clothing's damage.
I brought my suit to Indy's before an interview in Bronx, NY, and upon arriving at my hotel in NY that same week, I pulled my slacks out of the protective poly bag and noticed a tear in the waistline. When I arrived back in Albuquerque, I brought my slacks back to the shop and was assured by the front desk employee that a solution would be found as soon as Indy (the owner, hence the name) arrived the following day.
To Owner: You might consider contacting these customers Indy... they can change their reviews if you help make it right.
I feel insulted that my concerns went unaddressed, taken advantage of because I was not offered a solution to this issue, and surprised that anyone could attempt to make a claim with 200% conviction. While the damage was not extensive, I feel that the principle of this issue is what truly upset me; a business owner failed to respect me as a customer and as a person.
They are unethical, unprofessional, and dishonest. They refuse to give refunds, and definitely will not replace items that they have damaged.
That's all I got. Good luck!
Anyways. The girl at the counter assured me that she would wash my comforters separately and lay them out to dry instead of hang (I guess hanging them while wet you run the risk of tearing the seams? Makes sense because wet down is heavy...) I said okay and signed the waiver. Sigh. I also prepaid $85 for both comforters. Also should have been a red flag. I went on my way and returned in three days.
Stay Away!
I'm not snooty or made of money. I'm not one of those prissy women that only buys coach at full price and prances around in Prada. I'm a Walmart yoga pants kinda-gal. So $500 is a big chunk of change for me... not something I can just go out and replace, ya feel me?
Please consider this review before bringing your business to Indy's Cleaners.
I dropped off two all-down (not alternative down - the real stuff) comforters and was told to sign a waiver stating that if the product was returned to me with new tears, ripped seams, stains, etc. that they would not be held responsible it was the "machines" fault. That was a big red flag for me. I should have turned around right then. I expressed my concern about that seeing as this king comforter I was about to hand over was over $500.
IN ADDITION to that. If you don't read this entire long winded review AT LEAST READ THIS - there were black tire marks along the edge of the comforter that were approximately 2feet long and about 6 inches in width. When I brought it to the counter (after having driven back) I laid it out on the counter to show the woman behind the desk and I said, "it looks like while it was hanging up someone ran right over it with a cart". She didn't deny. Nope. Honestly, I appreciate that she didn't make excuses. She gasped. And the look of recognition and "oh s**t" in her eyes was all the confirmation I needed.
Stains on shirts weren't cleaned off. We have also received close back that smell dirty. Asked the gentlemen at the counter if they could just please try to get the stain out again. He proceeded to tell me it is my responsibility to check all garments before wearing them, at which point I asked why quality control is not included with service?
My comforters were in worse shape than when I dropped them off.
After stating that I would be reporting her to the Better Business Bureau, she finally agreed to refund the $5 that I originally asked for, for the tie cleaning service. Save yourself the drama and time, and save your clothing by going somewhere else!
I only called for time and price... I was driving and needed a quick fix so I didn't read all these reviews. I got a person who was very short-tempered and just about as rude as one could be for a two minute call. I even asked if it would be better for me to call back at a better time as I could tell there was something more then me that had this person angry (At least I thought.) WOW. Seems like "Indy" goes out of her way to run people off! "She doesn't want customer who complain!" Is what she told one person... this is not a good sign. People usually don't complain about a job well done... ;-) I am glad I didn't take my suit for them to rip,stain or RUN OVER! Lol Last decent review was 5 years ago...
I brought in three suits and a tie to be cleaned. After they cleaned it, there was starch or something all over a suit. Another suit was pressed in a way that left puckering along the sides. The silk tie was faded on the area where they had attempted to remove a food stain, and pressed with a huge crease right across the front. They would not refund my money, only giving me the option of allowing them to do the work again, which I reluctantly agreed to. After each cleaning, the tie looked worse, but thankfully the suit survived. When I went to pick up the tie and suit after the second cleaning, they blamed my husband for the color loss on the tie, stating that he had caused it by whatever (food) had originally gotten on it.
I don't feel good writing this review. I've never given a place one star. Ever.
In addition to the Nutella smear and tire marks my comforter was also dingy/brown around the edges and dirty. Just overall dirty. It's years old. I took it to E.A. Cleaners off of southern next. I didn't have to sign a waiver. I didn't have to prepay. The little lady behind the counter said "you don't pre-pay. You pay if you like". I'm not being mean, she really said it like that. I love that woman. She was amazing. I said, "okay *sniff* *sniff*". I picked it up three days later. It was puffy and white. Not a mark on it. Amazing. Also 15$ cheaper.
Indy S Westside Cleaners is a US Laundry based in Albuquerque, New Mexico. Indy S Westside Cleaners is located at 1690 Rio Rancho Blvd SE, Albuquerque, NM 87124, USA.
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