I will give kudos to the mechanic, Andrew, who is apparently their only EMC mechanic. He has helped me with advice over the phone. He seems to be very knowledgeable about the EMC system.
It's obviously very inconvenient to be without a vehicle that I can drive. It's also difficult to drop it off as that is the only vehicle I can be transported in.
Most recently I had to have my steering mechanism sent to Maine at my expense. I was told it would take 3 weeks to get it back. They have now had the steering mechanism for 7 weeks with no end in sight. I called the EMC office in Maine who confirmed that United Access has had the part for 10 days. United Access has not been able to confirm that they have the part and say I will need an appointment to have it installed. Next appointment is in 3 weeks and they won't schedule it until they can confirm that they have the part. Total estimated cost is over $3000.00. I will not have been able to drive my van for over 2 months.
Customer service is poor.
From the beginning, Alex demonstrated professionalism and was prompt to respond to our needs. As a result, we traveled from Las Cruces to ABQ to get our van lift repaired. Alex met us on a Saturday two consecutive weekends to accommodate us. He was helpful, friendly and truly cared about us. I highly recommend United Access ABQ ! Thank you Alex and staff!
Really wonderful service that they provide, making handicap vans available for rent. It enabled me to take my dad out to many places he hadn't been since his stroke a year ago. Priceless.
I had a great experience, again, with United Access Albuquerque!!! Service was excellent and the vehicle was perfect!!! I used United Access Albuquerque in 2010 and that experience was also excellent. I will definitely use them again and highly recommend to all who need a handicap van!!!
Amazing worker's always lend a helping hand
I have used United Access at least 6 times in the last 2 years. I am a quadriplegic and have a van that I can drive. I have never left United Access without encountering some delay or a need to leave my van all day for 2 hours of service. I have never had a bill of less than $700.00.
United Access is a US Car Dealer based in Albuquerque, New Mexico. United Access is located at 3825 Osuna Rd NE #1, Albuquerque, NM 87109, USA.
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