I am from SC and doing my retirement tour on my 2000 Goldwing. I ran into tire trouble and needed a rear tire changed. I spoke with the parts man and he was bend over backwards helping me get the right tire for my bike. Very cool and very good. Once we settled on a tire he escorted me down to service; THAT is where you get this rating. The service guy on the counter understood that I was traveling and said, let me get with the service manager to see if we can get you in, since you are traveling through. As the service manager walked by he said, What year is it? I told him it a 1500 SE. He immediately seemed to cop an attitude and strongly stated to me (a stranded Goldwing rider with only a tire issue), We don't work on ANYTHING, 2000 and older. I said it's just a tire swap. He again said, we don't work on ANYTHING 2000 and older. Based on this "managers" crappy attitude and thus giving the impression that if you want your Goldwing worked on, this HONDA DEALER will leave you stranded!! Honda riders, steer clear of any business dealings to do with this place! Granted, I may not ever pass through Albuquerque on a motorcycle again, but I wanted riders to know what they're about down in the service department. The only reason you get the single star is because the parts man helped so much with getting a tire that the dealership would not install.
Need to work on customer services. If you order parts they need to make sure you get everything you need. I like a one stop shop. Not i need to come back over and over our wait for the part i need to be ordered after i already waited. They need to be knowledgeable in the products they sell.
Staff was very professional and helpful. I worked with Charles and he made it very easy to purchase my 2017 Honda Ruckus. He made sure everything was they way I wanted and personally made sure it was serviced before drove it off the lot. I highly recommend going here if your looking for a motorcycle/dirt bike/quad/scooter!!!!
Bought a Pioneer 1000/5 a couple months ago. Everyone is very nice. I've been in for parts for maintenance. Parts counter guy is too confident and misdirected me on what I needed. I prefer people say "I don't know" instead of pretending to know the answer. Just make sure you double check what you need on your own.
Horrible, went in to test drive a bike and was told that that if I don't make an offer I won't be allowed to test drive anything else... What are you 6 years old? I left before riding the bike. I've purchased a used bike from R & S group before and they charge high fees and do little to no service on their used stuff. You get much, much better service from any of the smaller local dealers in town including PJ's, Bobby's, even the other Honda motorcycle shop. Stay away from these guys.
R S Honda Polaris is a US Car Dealer based in Albuquerque, New Mexico. R S Honda Polaris is located at 1425 Wyoming Blvd NE, Albuquerque, NM 87112, USA.
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