Service department is horrible to deal with. The service advisor Mark just seems like he is completely unhappy with life and probably should not be dealing with people on a daily basis. I drove 400 miles to go pick up and drop off my camper for this Safety Recall and for warranty work that was needed as interior mouldings were coming loose and outlets quit working, etc. Purchased the camper Jan 2017 and used it once. I dropped my camper off on 5/30 Tuesday of last week and never received one phone call. I called that Friday 6/2 in the evening just for a status report and left a message. Saturday I received a phone call from I believe his name was Joe. He had informed me over VM that the interior items had been done but the exterior as well as the Safety Recall that I took the camper in for had not been performed. I waited the weekend and called back on Monday and spoke with Mark. His tone was rude as if I were bothering him. He told me that the parts for the recall were not ordered until the day that I had dropped the camper off, yet the appointment for my recall was made approximately 2 weeks before my appointment day. Mark informed me that if the Safety Recall parts did not come in by 6/9 Friday, 10 days from my appt. day, when I needed the camper, that I could come in at a later date to have the Safety Recall performed. Keep in mind, Safety recall, meaning unsafe for use on the road until recall is performed. This particular Safety Recall was to fix a slide issue. While driving on the road the slides would come out by themselves due to screws breaking away from the side mouldings caused by the factory using screws that were too short. This could cause an unsafe weight distribution on one side or the other which could then cause an accident or worse. But Mark said it was safe to take and to just bring it back at a later date. We came in today, Wednesday 6/7, 8 days after it was dropped off to pick the camper up. We were contacted on Monday afternoon and told that all services were complete. All of the items were covered under my warranty or recall except for what Mark called a roof treatment and full wash which I did pay for as I asked for both to be done. The roof looked like it had not been touched. The sides had a greasy look and feel and were dirty. Neither look like they had been done. When we said we were going to leave it there for him to have it washed correctly, as i did pay to have the service done, Mark got very defensive and said well why don't I just give you your money back and you can take it as is. No, I wanted it washed, I paid for the wash and so called "roof treatment" and I want it done properly. Just as we were getting ready to leave I just so happen to run into the service manager John. He is extremely helpful and was willing to have everything completed as it should have been in the first place. He did inform me that aparently they do not wash the roof of the camper. With that said, I am not too sure you are actually getting what you are paying for when you ask for the "roof treatment". I did explain that I did pay for those services to be performed which were also clearly stated on my invoice. I also explained that I will be happy to leave the camper at their facility until Friday which is 2 days from now so that they could complete the work that I paid for. We will see what happens from here on out. Honestly I wish there was another service facility here locally that could take care of the safety recalls as well as warranty work other than Aloha for my Grand Design.
Aloha Rv is a US Car Dealer based in Albuquerque, New Mexico. Aloha Rv is located at 90907, Albuquerque, NM 87199, USA.
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