I have been using Pavlus for many years. I travel 3-4 times a year. My agent Carol is terrific. We just had to cancel a cruise due to a medical emergency and she had been so helpful. Their prices are great and since we cruise frequently, we can always depend on on-board-credit as an added incentive. Do not hesitate to use them.
Terrible support staff. They send wrong information to the airlines which end up costing $350 to fix. They blamed it on me because I didn't check it. I couldn't get into the cruise website to check because the agency gave them wrong info. I sent 3 emails asking for their help which they never responded to. When we got our airline tickets we we in the same seat. When we had a canceled flight and I called for emergency help I was on hold for 10 minutes only to be told they couldn't help me. They told us we would have cruise credits which we never got. I thought Travel agencies were supposed to help you…what a total lack of concern for their customers.
Daughter works here
Pavlus Travel Cruise Inc is a US Travel Agency based in Albuquerque, New Mexico. Pavlus Travel Cruise Inc is located at 2033 Wyoming Blvd NE, Albuquerque, NM 87112, USA.
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