Frankly, they personnel are not always honest or try to intimidate you with threats of losing your warranty. Was told that my extended warranty would be canceled if I installed my own handlebars. I played along and asked, even the engine warranty? The employee said, yes.
HIGH PRESSURE SALES!! They are a Scott Fischer company and are no different than any other auto dealership in that respect. The staff is friendly and pushy all at once. Don't expect to get to know anyone. The staff changes like the price of oil on the commodities exchange.
Purchased from El Paso TX. Had an awesome experience when I was at the Dealer. Ramon made me feel very welcome and very comfortable! Every step of the way got yo meet a very friendly staff. Aaron made all my online arrangements easy, I drove up just to sign and take delivery if my new Road Glide. Very easy negotiations for anyone out of town!
Average hold time before parts department or service department answer, ~9 minutes. Pricing is less than competitive (versus other dealerships in Santa Fe and Arizona. They even sell for higher than MSRP on small service items.
This is the result of a high pressure sales model and higher employee turn over.
8 parts requests made online. 0 responded to in 3 years.
Service department pricing is hit or miss. Called for a price one day and was told it would be 3.5 hours of work. Came in to set up the schedule for the same work, told it was 8-9 hours of work.
I was on a cross country trip and needed a part replaced....They put me first in line and had me rolling again in a couple hours. Staff made sure I was comfortable, never pressured me. And...wait for it...they have the best coffee in town!! Haha I may even consider my next bike purchese from Thunderbird even though I live in North Carolina. Bottom line is this a great dealership.
Too bad most of the people are genuinely nice. The ones that suck...are real winners at sucking.
Excellent customer service in clothing department with Joseph. Very clean and well organized. He greeted us, answered our questions. Helpful with holding items at counter so we could shop comfortable. Very nice experience.
We will look for him at our next visit soon! Thank you.
DO YOUR RESEARCH BEFORE GOING INTO THIS DEALERSHIP. THEY DO NOT HAVE PRICING ON THE BIKES FOR A REASON.
I took the MSG riding lessons here and it was great. Staff is friendly and the instructors were great as well. Very knowledgeable. I learned a lot from this course.
Thunderbird Harley Davidson is a US Store based in Albuquerque, New Mexico. Thunderbird Harley Davidson is located at 5000 Alameda Blvd NE, Albuquerque, NM 87113, USA.
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