The rv part of this organization is poorly managed costing me 60 dollars in late fees because I never received the usual notice my space bill was denied,went to the front office and was told my notice was sent,it wasn't. Was told to put my name on waiting list for a new larger spot after trading up, I did.Went to overflow temp parking. Took unit out,came back and was told go see Stephanie at front office and was told I was not on waiting list and had to fill out a form,this set me back about 3 months,checked with the wife and she remembered very well getting on the list.Now we have been told to find another storage site and we only have till the 30th.This is totally unsatisfactory and negligent. I am writing a letter to the Base Commander!
Be warned - Kirtland Outdoor Rec will rob you. They charged me an additional $100 on top of a rental fee and didn't even bother to tell me. I was left to find it on my bank account. It was highway robbery and I will never rent equipment from them again. When I asked what the extra charge was for, they had an incredibly rude response. I am so disappointed with the service here.
So many available things to rent. It's endless! I love this place!
BLUF: check your own equipment because they will give you broken equipment and then blame it on you.
The staff are so kind and helpful even when the rush is on. Great prices. The equipment has always been in good condition.
Absolutely terrible experience with this outdoor recreation branch. I am so used to having great service at other bases but they have totally dashed my view of all ORCs.
The manager argued and argued claiming that they have their "processes" and there is no way that they gave us a piece of equipment that is already broken. I had already signed away my credit card during my short lunch break when I signed where they pointed, so save yourself the trouble and either take your time or avoid this ORC because it needs some more level headed management who will not just blame the customer.
Outdoor Recreation is a US Store based in Albuquerque, New Mexico. Outdoor Recreation is located at 8351 Griffin Ave, Albuquerque, NM 87116, USA.
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