We will never return to this store, nor buy a pair of SAS shoes solely because of this man. I have contacted SAS in San Antonio, Texas and BBB to relay this horrible encounter and will also be contacting the New Mexico Attorney General's office.
On Saturday, 10/21/2017, I took my mother to SAS Shoes on Juan Tabo to purchase a pair of shoes. We have been customers of SAS for decades and just recently made a purchase of three shoes in excess of $500 from this same location. My mother, who now has dementia, found a pair of shoes she liked and the very kind and friendly sales lady helped us. My mother has a very hard time communicating and does not have the ability to express herself in a very coherent manner due to the dementia. The sales lady felt the shoes on my mother's feet and said they seemed to be a good fit. We purchased these shoes. Later at home, I suspected there may be a problem with the new pair of shoes since she did not want to wear them. On Tuesday, 10/24/17, at approximately 4:45 p.m. we went to the SAS store with the shoes in the box and the receipt. We walked in the store and there was a lady and a man behind the counter. Neither of them acknowledged us. There were also two sales ladies in the store and they both said hello. I went to the counter and let the lady and man behind the counter know that we needed to exchange a pair of shoes. The man took the shoes out of the box and said "I can't keep exchanging these shoes." I told him "excuse me, what do you mean." He just repeated the same thing and he said he'd maybe exchange them once. I told him that if he looked us up in their computer he would see that we are long standing SAS customers who have never returned or exchanged a pair of shoes. I told him that we had recently spent over $500 on three pairs of shoes. He proceeded to tell me that if I "kept it up" he wouldn't even exchange them and that I had better be nice to him. I was shocked that someone would speak to a customer in this manner. I asked him if he was serious and he said yes. The sales lady who had helped us with the original pair of shoes then came over and after trying on two different sizes, my mother was comfortable with one two sizes larger then the original pair purchased. She completed the exchange and we left.
I was disgusted by this man's behavior, his tone, his attitude and his bullying. The receipt states No Refunds or exchanges on worn or soiled shoes. No refunds after 30 days. These were brand new shoes purchased on 10/21/17 and exchanged on 10/24/17. They were not worn, they were not soiled. For him to make an issue about exchanging them was inappropriate and fraudulent. For him to behave in that manner was inappropriate and vile. Even my mother just kept repeating evil man, evil man on the drive home after this incident.
I am so impressed with the staff!! I was in with my mother who has been having problems with shoes fitting her feet with proper support and cusion. They were so patient with her even though it took about 45 mins. Not only did they find a shoe for her but also a wonderful insert to go with the shoe. Thank you ! We will definitely be back.
It has been years since I have been able to place my foot into any high heel, without feeling the sensations of intense pain. Thanks to the Heather wedge, I am able to feel beautiful again! They are so comfortable. I can wear them all day without any pain! Extremely comfortable! I am even able to run in them, with ease!
It should be noted that there are several scathing reviews on Google and Yelp about this SAS Shoes on Juan Tabo due to their exchange/refund policy.
I had a very pleasant shopping experience at the store. The associates were upbeat, attentive, and fitted me with a pair of shoes that fit my needs. I recommend the store for their excellent customer service and high-quality, handmade shoes.
I went into the store about a week ago and found the cutest pair of shoes called Scenic in black lace. Unfortunately they didn't have my size at the store but we tried on another color to find the right size. The other colors were nice but we decided to order it in the black lace. I just received them in the mail and they fit perfectly! I am extremely happy with them. I am glad that they offered ordering the shoes for me and also shipping them to my house. Great customer service!
Perfection!
Sas Shoes is a US Shoe Store based in Albuquerque, New Mexico. Sas Shoes is located at 1331 Juan Tabo Blvd NE, Albuquerque, NM 87112, USA.
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