Will never return to DXL - for years I bought all my cloths from this company but no more ! About a month ago I purchased a pair of trousers to replace one of several I'd previously bought . I hesitated to buy as my old pair are way to baggy for my legs . The salesperson assured for an alteration fee the pants would be a better fit , so I asked if they would alter my existing pair as well . I made the purchase for the new pants and left both to be fitted . Both pants were the identical size and brand purchased at DXL ! One week later I returned to pick up two supposedly altered pants only to find the pants just purchased done correctly , but the other pair untouched except for the length. Figuring error , I explained I had to leave for a trip but would return afterwards to have the pants corrected . Upon my return , I was curtly told my older pair would have to be 'rebuilt' for a much greater charge than I was initially told ! Two identical pants both purchased from DXL - two alteration charges - one pair altered one not ! One curt , obstinate , insulting salesperson obviously following his managers instructions . No , I won't be back but I will definitely be sharing the above with other friends and anyone who will listen - somehow I doubt it - at DXL .
You just have to go. Excellent service! Great choice of clothing for us big folks.
Always a freindly welcome when i come hear best place to shop kinda pricey but what isnt
These guys really take care of you. Best place for big man clothes in NMa
Sales person was awesome, let me look around and if I had any questions he would take his time to answer them. I was looking for sweats, shoes, pants and gave me some recommendations and was spot on with his recommendations, just for your information his name was John, so do yourself a favor and ask for John, he takes his job serious, not like the other clown sales people, throwing paper at each other and using fowl language, not to mention that I had my kids with me, but because of John I rated my experience 5 stars, THANK YOU JOHN!!!!
Dxl is a US Shoe Store based in Albuquerque, New Mexico. Dxl is located at 6601 Menaul Blvd NE, Albuquerque, NM 87110, USA.
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