The sales clerk was not particularly friendly or helpful. She just seemed annoyed with me and what I was looking for. I particularly wanted something in either peridot or alexandrite (as I had seen on the website) but there was nothing at all in the store.
My very kind and generous significant other recently purchased a necklace and earring set for me at Zales for Christmas. It was not quite my taste and I decided that it would be best to exchange it for something I would be more likely to wear. I looked at the large selection of items on the Zales website in advance and wrote down several pieces I liked as alternatives.
I bought a pearl necklace. It was bought on-line. I was allowed to return it to the Mall in Albuquerque where I live. Now, noone knows where the
service.
You going to play word games.. should hire some employees that are not dried up old bitter hags. Horrible customer service
Consistently terrible customer service. I have been going to this store every 6 months to get my ring cleaned since May 2014, I have yet to interact with a helpful, nice employee.
When I got to Zales and and explained that I wanted to exchange the item for something else the store associate (unsurprisingly) asked to see a receipt. Unfortunately, my S.O. didn't give me a gift receipt so I didn't have anything to present. I told the store associate the name and phone number and the date my S.O. purchased the item. She looked it up and found the value of the purchase. I asked if I could use the value of the purchase for something I saw on the Zales website. She said no. I asked if it could be applied to a gift card. She said no. The only thing I was allowed to do was exchange the item for something of equal or greater value in-store.
So, I decided that the only solution is to tell my Love that we need to go back to the store (and to be sure to bring the credit card he paid with) and to simply get a refund. I will then suggest we head over to Butterfield jewelers to pick something out and to enjoy a better selection of options and far superior service as well.
pearls are, and have never received a credit on these expensive pearls. I would never purchase anything from this store again! Terrible Customer
Well, the store selection of gemstone pendants was disappointing. Most of the stock is sterling silver, which is less expensive (and appeals to a greater audience) but I wanted to buy something in either white gold or rose gold to avoid having the piece tarnish later on. So, when I narrowed my search to white gold or rose gold gemstone pendants there were about three options all made in China.
I wouldn't even rate this place one star. These people are incredibly rude and are never helpful. We bought a ring with them only about 10 months ago and it completely broke. The prongs broke off that held the main stone. What upsets me is that they supposedly "check the prongs" every time you take it in. I took mine in 5 days before it broke and not one word was said. And another thing, I had a morganite ring. They told me I could take it in any time to be cleaned. So I took it in at least once a month and they would clean it in the machine, horribly might I add. Well come to find out you aren't supposed to put it in the machine because morganite is a soft stone. But they did it anyway. Now we are forced to pay for a ring that has yet to be replaced and we were talked down to the whole time. Thanks a lot for the terrible engagement ring. Never will I buy from these people again.
Zales is a US Jewelry Store based in Albuquerque, New Mexico. Zales is located at 6600 Menaul Blvd NE, Albuquerque, NM 87110, USA.
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