Also worth mention, my husband has urged me to take our business elsewhere since we shopped there for his wedding ring. He had 2 simple requests in looking for his ring: all black, and he doesn't want anything with too much of a shine. The employee continuously brought out bright, diamond rings. He reiterated his request multiple times and we eventually left to purchase his ring elsewhere as her irritable final suggestion to him was to just buy one of the rings she was showing him and the "shine would wear off the longer he wears it."
First, let me be fair in saying I do not have high-dollar items, but the jewelry I bring in is very sentimental and means a lot to me, regardless of cost. They have worked on a pearl ring- my wedding ring -which was passed down from my husbands great grandmother, as well as an antique diamond and turquoise ring.
The store DOES do good work, however, my suggestion - give your staff some better training on how to treat clients.
From the first time my husband and I walked into that store to have the ring originally sized, and the snide comment about the silver ring not being worth much by the employee to now, 7 years later, I have continuously gone back to Marks thinking I just got a rude employee. But it seems as if pearls and silver are beneath this store.
The staff at Mark Diamond was so great in repairing my wedding ring. They also shortened a necklace for me that I had purchased from an online retailer. Even though it wasn’t their piece, they shortened it at no charge. They’ve definitely earned a loyal customer in me!
I walked in with limited time, I knew what I wanted and the staff delivered! They made me feel comfortable in my purchase, like old time friends. I told them I needed a custom made ring in a week, we designed it right there in the store with their state of the art jewelry software. 5 days later I had my ring and they didn't rob me for it either!. I will be using Mark Diamonds in the future no questions asked!
The last time I picked it up, the woman took it out of the envelope to show me and the ring was black. She didn't flinch. I asked her if she could possibly clean it . She begrudgingly cleaned it with a cloth, commenting the entire time that it's just silver and the reason it oxidized is because it's silver, and if it was gold, it wouldn't have happened. I understand my ring is silver. Regardless, I expect the same amount of professionalism and courtesy that any other client should receive. Not to mention, it took *more than 2 weeks to resize.*
I first became familiar with Mark Diamond's about 6 months ago. I purchased a pair of earrings for a gift. While there, I came across an alexandrite necklace set. The set was beautiful and Alexis helped me set up a layaway plan. While in the store making a payment, they replaced my watch battery without delay. I was back on my way in no time. The customer service here is great and I highly recommend making your next fine jewelry purchase from Mark Diamond's.
I have given this much thought over the years and have finally caved. I will not take any more of my business there and will urge all of my friends, colleagues, or anyone else to take their business elsewhere as well. I expect to be treated with professionalism and kindness when I enter a store, not to be talked down to, belittled and ignored.
I have taken all of my jewelry-related business to Mark Diamonds, and every single time, over the past 5-7 years, I have left disappointed by the attitudes of the staff.
The pearl ring is silver. I have brought this ring in for resizing or repairs 3-4 times, and EVERY SINGLE TIME get a snide remark from the employee about the ring being silver.
It’s nice to go to a place where you are remembered 2 years later. Alexis was great! We are so happy with the engagement ring we picked out! Thank you to the staff for fast and friendly service!!
Our experience here is that the staff does not listen/care about client needs and are very obviously working off their own money-driven agenda.
Mark Diamond S Jewelers is a US Jewelry Store based in Albuquerque, New Mexico. Mark Diamond S Jewelers is located at 8000 Paseo Del Norte Blvd NE B-1, Albuquerque, NM 87122, USA.
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