Do not waste your time or money going to kay jewlers. Every single time I go to take my ring for regular maintenance I without fail have a hard time. This time they said I have no warranty because my ring had not been inspected since 2015....I went and took in march2017 they also wanted to replace my diamond because it had a "chip" in it and if I did not replace my diamond I would no longer have warranty. Dont waste your time!
Their jewelry is super nice and worth buying, but I don't think we've ever had a pleasant experience with any of the staff at this location... ever.
I just stopped to have my wedding set checked for loose diamonds then cleaned. She did not check for loose diamonds before starting to clean and when i asked for my rings back, she didnt immediately give them back and continued to clean them. Normally I would not be bothered by this however i have lost diamonds in the machine that cleans. Ever since then, i ask to check first. (Usually I dont even have to ask, its actually common sense) so from my experience this location is not pleasant on the phone and dont care about someone elses 15k wedding set. Too bad i was going to spend money here...i wouldn't.
My husband and I took our rings to get them resized and paid to get one of my diamonds replaced because it fell out. My ring is a caret all around. When I picked up my ring, first off waited for almost half hour before being seen. Helped a couple out before us when they came way after us. Waited 3 weeks to get our rings back. I got my ring and they replaced it with some fake diamond. By far did it match my diamonds. Sent it back now have to wait another 3 weeks. BAD BAD SERVICE. I'm glad we didn't spend our money there. We didn't go to our original store because they are located in San Antonio TX. I should have...
Virginia is store manager rude as hell and lost my ticket and keep calling me different name mix up info nonprofessional bunch of circus clowns run this store jose wrost save ur money walk out and go pay Ringling brothers to fill ur order inStead they will lose ur stuff she will lie
Kay Jewelers is a US Jewelry Store based in Albuquerque, New Mexico. Kay Jewelers is located at 6600 Menaul Blvd NE Suite F001, Albuquerque, NM 87110, USA.
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