I am sure it’s better than being inpatient (Yikes especially when I saw the article about a patient being raped by another patient in one of their many, many other facilities)
Albuquerque has become a wasteland when it comes to mental health care. The good doctors have retired, or gotten outta this town. Our insurance companies only offer in-network help, if you go out of network, well then you have to pay the full price of your prescriptions AND YET finding a decent doc who is taking new patients is like the holy grail.
This place pretends to be one of those Sierra Tucson type facilities except for they take medicaid. Oh the refreshing joy of dance therapy? Petting a Dog everyday?
The intake was very misleading.
-She was not offered or assessed for the therapies that we were informed of at intake that she would be receiving.
My ex husband shook my infant son and the state took my daughter as a result. My issues are entirely circumstantial, not biological. I miss my kids with every breath of every day. I had a great job, but had a meltdown at work. I attempted trauma therapy to save my job, but it just made things worse. So under the advisement of Tom Howley I went inpatient at Haven. They over medicated me and made me lethargic and comatose, which caused me to lose my job. I went in again to detox off the meds they gave me, and was bullied by another resident. Three times the other resident made physical threats, three times I brought it to the attention of the staff. They did nothing. Their resolution was to release me early. I left my partner, with good reason. I was jobless and homeless. If I had the job I would be okay, but Haven cost me that. Depression and anxiety over my kids, on top of desperately trying to survive, I wasn't well. I went inpatient a third time. They made me stoned and useless AGAIN. According to them their job is to stabilize medications. My symptoms still existed, they changed my meds everyday, and released me before stabilizing me. Social worker Tom Howley neglected to create a long term plan. His idea of helping was having me dropped at Joy Junction. I'm worse off than when I asked for help. Joy Junction is way outside City limits. I was trapped. I lost count of how many times an ambulance hauled off non responsive junkies. I lost count how many times sheriffs were here. I have a mystery rash down my entire front, bug bites all over, and a mystery bug bite made my right hand swell like a balloon. I literally sleep on the floor. The hoops I have to jump through to reserve a spot on the floor make it impossible to get a job. I'm trapped. In the middle of nowhere. I initially went to Haven to recover and function. I wish I never had. I wasn't suicidal before going to Haven, when I get the nerve and means, I'll be sure to write a special thank you to Haven and Tom Howley personally for giving me just the push over the edge I needed.
The team was exceptional. They were polite, professional, and easily understood.
So my advice to you is step up if you want to be a leader in “Alternative” treatments. Acupuncture, Massage, Chiropractic, EMDR, bio feedback, aquatic therapy, equestrian therapy. How about training therapy animals? Transcranial Magnetic Stimulation Therapy! But those things are expensive, and Haven is a for profit hospital and Albuquerque does not have the talent to bring that type of goodness here. Thanks especially to Presbyterian.
In summary, Haven is not what they advertise to the public. They are understaffed with most of the staff bordering on lazy and incompetent. They are not as compassionate as they would have you believe. My career is working with persons with varying psychiatric diagnosis, Dementia, Alzheimers, and Developmental Disabilities. I will not recommend your hospital or services to any of the persons that i professionally serve.
-She developed a severe toothache. The staff gave her two 325mg Acetaminophen tablets that did not ease the pain. The tooth grew worse and she was told that there was nothing else that could be done. The hospital did not offer transportation or make arrangements to see a dentist.
Obviously I highly recommend Haven for dementia, insomnia and any other mental health issue.
- Haven lost one of her medications that we had to bring in due to the medication not being on their formulary.
Keep looking for a good psychiatrist, don’t give them 9 hours a week of your life. I’m sure your life could use those hours doing something else entirely.
Haven Behavioral Hospital was recommended to my wife by her Psychiatrist. The hopes would be that because Haven's "specialty" is in medication stabilization. She has been struggling for the last two years with her most recent breakdown. Medications have been especially tricky in trying to find a medication regiment that would bring her back to even the most basic ADL's. We were hopeful. The intake was encouraging for us. All that were involved in the intake were very compassionate and caring. I left her in their care.
-Haven inadequately took measures to properly identify her. There was another patient with the same first name. Several times this created confusion among the staff - of note the posibility of confusing medical treatment and medication
She left Haven in a worse state than when she arrived.
This intense outpatient nonsense is a sure way to drain the pockets of the insurers, “Medication management” gottcha for 9 hours a week? Talk about being unrealistic they actually say it’s the “alternative” for those who work or go to school.
I was there for medicine balancing and insomnia (13 days straight) and within 24 hours I was sleeping like a dog!!
If you truly want to get well, don't go to Haven.
I just discharged from Haven on June 27, 2016 and I have to say it was the best experience I could possibly want for a mental health hospital. The Medical Director was absolutely wonderful, respectful and knowledgeable and the staff was always beyond kind and the biggest "complaint" I have was that they were always out of regular sugar!!! It was 3 weeks of learning from fun and kind as well as informative members of the staff and I could not be happier with the way I was treated.
I participated in their Virtual Dementia Tour. it was eye-opening and educational. Though only 10 minutes, i was able to get a glimpse into my loved one's world. the brief discussion afterwards provided information which allowed me to be a better advocate for my loved one and her needs.
Day 2.
I reviewed the DHS-CMS report from May 2015. The deficiencies that were listed seemed remarkably similar in pattern to today. I also refer to the NMAC 7.7.2.38 B (5)(g), and 7.7.2.40.
This is only part of the negative experience that she had while at Haven.
-The nutritionist that was supposed to do an assessment never did one the entire stay.
The overall treatment was not dignified, compassionate or caring. She left Haven AMA. The next day we got her in for an emergency dental appointment. The tooth had to be extracted.
- Haven lost the documents that we brought in with her list of current and past medications. This delayed her having a treatment plan being created and implemented.
On the 4th day she still had the severe tooth pain.
Day 3.
Day 1.
-She was administered her medications (that were not lost) 4 hours past her scheduled time. She did not receive them until AFTER i had to call the Hospital to find out why. Delays in her receiving her medications on time results in severe physical and emotional distress.
Haven Behavioral Hospital Of Albuquerque is a US Health facility based in Albuquerque, New Mexico. Haven Behavioral Hospital Of Albuquerque is located at 5400 Gibson Blvd SE, Albuquerque, NM 87108, USA.
Please contact with Haven Behavioral Hospital Of Albuquerque using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Haven Behavioral Hospital Of Albuquerque opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in Albuquerque