Excellent service and great staff. They always do a great job with my hair.
I saw Rachel on the 28th and was completely dissatisfied and disappointed. I was so looking forward to the appointment as my friend went to her and was happy with the result. I brought in a picture of what I wanted done and explained that I wanted the reddish brown out of my hair and a more ashy blonde leaving my roots my natural color. She used the balayage method. She painted the "highlights" on my hair. She left me with the bleach in my hair as she had an appointment in between me and washing the color out. That was completely fine, however she left me for an hour not checking my hair. After she was done with her other client she tended back to me. I could see the brown still under as she only painted the blonde on top of the original highlights I had. I said "should we put more blonde in it?" She said "I know it doesn't look like I did much but it will look good." She washed it out toned it and dryed it, cut it and styled it. She could tell I was disappointed as it looked incredibly similar to how it looked when I came in. She said "we will get it perfect the next time." Why can't we get it perfect this time? Why do I have to pay something twice for something she could have fixed this time. The total was $135 and I tipped her well, which I now regret. I called back after leaving and thinking about it. None of my friends or family noticed I had done anything different to my hair. I talked to the receiptionist who was so incredibly sweet. She scheduled an appointment for the following week to fix it. I then got a call today from another receptionist explaining that she talked to Rachel and it would be "a full paying service." Meaning that I would be paying fully for her to fix it. The receptionist was super apologetic and explained that Rachel owns her own chair there so nobody is in charge of her or her services. I am never someone who complains but I can't believe how inappropriate Rachel's services and then response is. Save your money, don't go to her because if you're not satisfied or even ask DURING the appointment to fix it, it's too bad. The salon is so accommodating but she is not.
All of their staff is wonderful, and my hair always looks amazing.
Rachel is the best hairdresser ever!!! She's really nice, funny and kind. We just love her . Oh and she does an incredible job on both of our hair...cut, color and style. Diana and Bryan
I've been going here for 4 years. They do a great job and are super friendly. I love it!
Waves Salon is a US Hair Care Studio based in Albuquerque, New Mexico. Waves Salon is located at 600 Central Ave SE, Albuquerque, NM 87102, USA.
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