Received great customer service! Came in with some issues with an online coupon, worked with me and honored the coupon. Got a great deal on some hard to find tires! Didn't wait long for installation, helps to go at off times and call ahead to check. Use your resources, people!
Love pep boys! Service side is great! Friendly employees! Great and honest work done! Eddie, pat, aaron and johnny a really solid hard working team to help out every customer! Will definitely take my cars there again, but the pep boys corporate guys needa tone down that shop rate tho!
They have good deals on parts and service. Good customer service.
Never take your investment here, as their only desire in the service department, is how much they can rip you off!
Worst inept mechanics. Went in to determine which spark plug or coil. The diagnostic tool would not work. Why? Fuse, but the mechanic could not diagnose that. The mechanic who handles the se repairs called in. They offered for 1/2 price, $50.00, the could access the location for visual inspection. Then, the could identify which coil or plug is bad. The mechanic was not able to determine which plug or coil was bad. If I wanted my truck back, I had to pay for the service, however, there was a breach in the agreement. This service did not meet it's intended purpose. Why should I pay for ineptitude? I was forced to pay. They wanted $1,600 to repair and machine it out. It was a coil and was all repaired for under $ 200. Suggestion: hire mechanics, rather than liars and thugs.
Every employee I encountered was welcoming and willing to listen, knowledgeable and helpful. The maintenance and new tires were finished well and in good time. Thanks!
Pep Boys Auto Parts Service is a US Car Repair based in Albuquerque, New Mexico. Pep Boys Auto Parts Service is located at 5600 Central Ave SE, Albuquerque, NM 87108, USA.
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