I am very sorry to say that the service at this salon has gone WAY done in the last few months. I've sensed and seen more chaos at the front desk, people not being there and doing other things. I made an appointment over the phone and the gal didn't take it down. When I got there, my stylist had another appointment. This last week I have tried to call them multiple times. Last week no one answered the phone -- just a message machine that said they were with customers or were in a meeting. A beauty salon in a meeting? Are you kidding me! I texted my stylist, who said they were just all coming back from a retreat. Hey, I believe in continuing education but then put that on your voicemail so customers know. When I called on Monday, July 3rd and Wednesday, July 5th, to two different phone numbers, it rang and rang and rang. I didn't even get a message, much less a person. Maybe they're having problems with their phone system? I don't know. But I do know I won't be coming back here. I've seen things slip over the last year and get very sloppy in terms of how they handle their business. I liked my stylist, but for over $50 a haircut, when I usually just need a trim, I will take my business elsewhere to a place that answers their phone, appreciates their customers and knows how to run their business.
I decided to go to CV to dye my hair because I read all the reviews on here and they were great! Well I basically wasted my money and time. Moriah and Diane did an awful job. My hair was long and thick and they literally ruined it. I asked her for highlights, but she only did the highlights on the top of my head. The rest of my hair is a mess. The worst part was that even the color is a mess. I have different colors all over my hair. Moriah started doing my hair and then she kept saying my hair was to thick so Diane started working on my hair as well. They mest up big time! When I saw the results I asked Moriah to please fix it, but she just made it worse. They are not professional at all. One person should have done my hair, not two. They each did whatever they wanted to. Moriah told me not to worry and that the color would get better. The color never got better. I went back and asked to speak to the manager. I thought she would suggest something to help fix my hair since they literally ruined it. I was wrong. After explaining to the manager what happened her response was “so what do you want to do?” I didn’t expect that. I will NEVER go back to this place. I suggest you think twice before going to this place!!!!
I have definitely found my stylist Alex Kota. She is amazing. She took the time to ask all the right questions in all my wants and needs for my style and color. My color looks awesome and she added some highlights that I love. She is a keeper fore sure. I have been to many stylists and consider myself rather picky.... and Alex is definitely someone I totally trust with my hair. Thank you Alex for making me feel special and important every time I come in.
After recently moving back to Albuquerque I had yet to find a new go-to salon for haircuts. This summer I just needed a quick trim before leaving that day to attend an out-of-town wedding, and I made the HUGE mistake of going to a cheap chain place which ended up hacking my hair. While driving home in tears, my lovely husband had us pull over at Casa Verde and he went inside to see if they could help me out. Despite it being last minute, Erin M. took me immediately and did an expert job of fixing the sad state of my hair. She and the ladies at the front were so understanding and sweet, and I truly appreciate their professionalism and kind hearts. Thanks to Erin and Casa Verde Salon for helping me out in a pinch, and I think I can say I’ve found my new salon!
I just came back from my first ever hair appointment with Casa Verde and I'm just so incredibly amazed by Mikaela. I came in with my silver extensions to get my hair color matched as my color had faded and was totally whack. I had no idea that I was going to be walking out of there with PERFECTLY matched hair. Silver is a very tricky color to deal with, and I had all kinds of weird color in there. Mikaela absolutely NAILED it. Best colorist ever. Seriously!! It's also such a wonderful environment here, and the stylists genuinely care about the clients' hair. I got a little tour when I first came in by the lovely Miss Beth and they treated me so kindly. I HIGHLY recommend this place!!
Casa Verde Salon Spa is a US Beauty Salon based in Albuquerque, New Mexico. Casa Verde Salon Spa is located at 5113 Comanche Rd NE, Albuquerque, NM 87110, USA.
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