These guys are professional, friendly, and courteous. I went in to get my keyless remote I'd purchased online programmed. They had no issues helping me out, and their prices are very reasonable. When I was there, I decided to get a spare for my vehicle made, as I couldn't beat the price. They had me ensure that it worked on my vehicle, and when it opened my door but didn't want to work in the ignition, they happily made a new key. I highly recommend them for all your locksmith needs.
Call locksmith and tell them I need lock changed. They set me a definite appt. time for five days out. Five days later, I wait for an hour and they don't show even though I called them at the appt. time and told them I was waiting. Finally they call and say they are short staffed and I can either wait more or set another appt. I opt for the latter. The next day the locksmith shows a half hour late and changes the lock. The next day I return to open the door for the first time and the lock falls right out of the door. I call the locksmith and the same process I just described repeats itself up to the point where I am now waiting for locksmith to return call to set for another "definite"appointment. They are always short staffed and when they mess up they do not make you their top priority. Their is also a disconnect between their dispatcher and the rest of their staff. Anyway, that's what I have learned about them so far. I will update when all this is over. But for now I am sitting here waiting for a call back.
Terrible customer service. I went there for lunch to have my key fobs programmed. After 10 minutes waiting in line I paid for the key fobs to be programmed and the clerk begins to program my remote. Before he could finish, the general manager tells him to stop what he's doing and go help customers at the register. I talked to the owner and he was no help and told me to go ahead and file a complaint with the Better Business Bureau. So I am writing this review and warning future potential customers to stay away from this company. I am a black man and I feel I was racially discriminated against and I will never use this company again. They are very rude and unprofessional.
Terrible customer service... I took a deadbolt To have them make me a key, supposed to be picked up the next morning... guess what? After calling every day for four days, still not ready??? What the heck? I drove out there myself twice they tell me they don’t have enough help, second time they said it was too hard to get to it. BS... they didn’t even try to work on it but of course... they charge me an advance for it.very unethical and unprofessional people. Stay away from this place I wouldn’t recommend it to anybody so pissed off...
I have been coming here for years I know the owner and the staff. There're very good at what they do they are trained professionals. One thing I have noticed there is a high turnover of staff and having known a couple of them the problem is that they are not getting paid enough now this can effect customer service.
Take care of your staff and they will take care of you!!!
They don’t even deserve A one star rating.........
Heights Key Lock Safe is a US Locksmith based in Albuquerque, New Mexico. Heights Key Lock Safe is located at 920 San Mateo Blvd NE, Albuquerque, NM 87108, USA.
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