Thank you for making it EASY!
Adam Maestas came to my home and took the time to inspect my roof. Once I had made an appointment with my insurance adjuster, Adam took the time to come back out and meet with him. Excellent customer service. He was knowledgeable in his field and gave us the information to choose the type and color that would best meet our needs. We made an appointment and they arrived promptly at 7 AM. The workers were courteous to the fact that I have dogs. They worked hard and efficiently and I could not believe how hard and fast they worked. The entire roof was completed in one day. I will recommend Goodrich Roofing to all of my family and friends. Thank you for your professionalism and quality work.
I am one who takes great pride in my home, I spend a lot of money on it, but with that I expect the best experiance as a consumer and the best product I pay for. With that, the members I worked with were the amount the best I have had the pleasure to work with. The crew that showed to my home took great pride in their work, and they worked on my home as if it were their own. Had it not have been for my solar installation I would have never know about this phenomenal company. With that, as an aviator with high standards, this is a roofing company I will put my reputation out there for. It truly trust that they will exceed the standards of other companies who charge 10-50% more than they do.
With that, this is the roofing company you want to do your work.
I simply wouldn't go to any other roofing company. Goodrich Roofing has done quality work in Albuquerque for over 70 years and I can trust that the end result will be professional and timely. The staff are courteous and helpful and they get five stars from me for customer service!
With every good story there is one bad. I called when it was pouring here in Albuquerque. They were so back logged with work they forgot to call me and tell me my project was rescheduled. Due to the circumstances I understood.
After the hail stopped I looked at the roof and was astounded at the damage that had been done by the storm. I called Goodrich for an estimate and was assured that they could help. From estimate to completed job the PROS at Goodrich Roofing walked me through the process of replacing my roof. They showed up on time and finished the job with BETTER than expected results. The job site was clean, the crew was polite and roof looks GREAT. They worked with my insurance company, which fought me on every detail. Goodrich had to wait eight months to settle on payment and never once did they pressure me for payment. Now thats great customer service.
If you are a residential customer, my suggestion is to run away. Notice that you cannot get a hold of any of the staff or officer workers. All their communications run through an answering service. The service answers but they rarely called back and left us hanging for a month at a time without a response. While much of the installation of our new metal roof was great, a lot of the critical finishing work was poor. They didn't order enough material and used small strips, along with the dirt-collecting caulk, that broke the aesthetic line of the house. They used the wrong size strips that were poor visually. The workers admitted they ran out of materials but were directed to install scraps anyway. They were unresponsive and it took many months before they corrected the issue. We made progress payments along the way. We then found out they damaged the water solar panels on a separate flat garage roof, the ones they were warned to stay away from but used as a path to the upper roof. They made most panels leak with gashes and punctures obviously from dragging and dropping material on them. They ripped one panel out of the roof leaving to move it, ripping tie-down screw holes in the flat roof and dragging it across the flat rock roof and left a damaged turbine installed. We contacted them to come look, but they refused in a letter from the owner that accused us of delaying payment. We had already payed 75 percent or more of the funds. They failed to come over to look at the damage. They materially breached their own contract to not go through arbitration. Instead the served us with a frivolous lawsuit for the remainder of the funds plus attorney fees. We only held back 1000 dollars to get them to come fix things and we ended up paying about 4x more in court costs. They have a vicious lawyer and Goodrich is very litigious - go look up all the lawsuits they have against their customers. This does not seem like a reasonable company to trust. Poor ethics, poor customer care. The actual installation now looks fairly good once we had them come back several times to fix the aesthetics.
Goodrich Roofing is a US Roofing Contractor based in Albuquerque, New Mexico. Goodrich Roofing is located at 3401 Vassar Dr NE, Albuquerque, NM 87107, USA.
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